PARMA INTERNATIONAL AIRPORT italiano
  Assistance at the airport

How to request special assistance.

The request for assistance and special needs for passengers with disabilities or reduced mobility must be notified at the time of booking to the aircraft carrier, its agent or the tour operator or, at the latest, at least forty-eight hours before the published departure time .

Below is the table for the official IATA codes used by operators.
WCHR
(WHEEL CHAIR RAMP)
Passenger who can walk independently within the aircraft, and go up and down the stairs, but who needs a wheelchair or other means of transport to travel long distances within the airport.
WCHS
(WHEEL CHAIR STAIR)
Passenger who can walk independently within the aircraft, but it can not go up or down the stairs and in need of a wheelchair or other means of transport to move around the airport.
WCHC
(WHEEL CHAIR COMPLETELY)
Passenger immobilized, who needs a wheelchair to get around and requires assistance from arrival at the airport until the end of the flight and out of the airport.
DEAF Passengers with hearing impairment or both hearing and speech
BLIND Passengers with visual impairment (blind and visually impaired to distinguish)
DEAF/BLIND Passengers with impaired vision and hearing and needs the assistance of an attendant to move
DPNA Passengers with intellectual or behavioral problems


The air carrier to provide a service tailored to meet the specific needs of PRMs may request additional information regarding the method of assistance required, possible transport / use of medical equipment and / or mobility aids, possible need to travel with recognized assistance dogs.

At the airport

The PRM that goes directly to the check-in must occur:
1) at the appointed time and published by the air carrier or its agent, tour operator or airport operator, or
2) if no time is stipulated, Regulation 1107/2006 provides for at least one hour before the published departure time.

The PRM comes to a designated point within the airport boundary must occur:

1) at the appointed time and published by the air carrier or its agent or a tour operator or the airport operator;
2) if no time is stipulated, Regulation 1107/2006 provides for at least two hours before the published departure time.

Location of Parking and dedicated information
Airport of Parma has 4 spaces dedicated to the PRM, 2 inside and 2 outside the demarcated parking area, recognizable by the yellow color. Passengers who shall not find one those spaces available may park anywhere in the parking lot in front of the terminal.
The PRMs can take advantage of the free parking provided showing to the ticket desk personnel the coupon for the recognition of people with disabilities and regular travel ticket. The operator will then provide the authentication ticket free parking.

Location of points called for assistance and anything else useful to get to the airport

There are 2 points of call in the parking lot, next to the spaces reserved for passengers with disabilities the entry and the airport.

Location and information on the "Sala friend" and / or waiting areas of pre-shipment

Inside the waiting room were dedicated pre-shipment points waiting for PRM recognizable by appropriate signal.

About tactile paving

At the moment there are no tactile paving at the airport.

List of services and resources available
The Parma Airport is connected to the city and to the central station via bus service for local public transport.
The service is provided by line 6, for information and times visit www.tep.pr.it

Service Information for boarding and disembarking of hand luggage and hold baggage free of charge indicating the cost of paid services
The service for boarding and baggage claim is guaranteed by the staff of the Italian Red Cross service at the airport of Parma. For how to apply for assistance see previous section.

List of services and resources available
For assistance in the PRM shall be made available:
8 wheelchairs
2 ambulift
1 elevator

Specific information on care for children with disabilities
Not available at the moment. Please insert the appropriate remarks upon booking your flights.

For more information, call 0521 9515


Quality standard

5. INDEX: EXTRACT FOR PUBLICATION

Travel safety
1. satisfaction’s level in baggage control’s service for security (percentage of passengers satisfied or very satisfied)
Target for 2011 90

Personal and properties security
2. individual perception about personal security and properties safety inside the terminal. (percentage of passengers satisfied or very satisfied)
Target for 2011     90

Service Regularity
3. scheduled flight delays cause by the managing and handling company (delay number/overall scheduled flights departing passengers, %)
Target for 2012 1

4. Total amount of delays (number of delays/total amount of departing passengers, %)
Target 2012 20

5. Lost and Found baggage (total amount of lost bagagges/1000 departing pax, ‰)
Target 2012 0

6. Baggage hand back waiting time (Waited time between first handed back baggage and last in 90% of the occurrences)
Target 2012 12’00’’ 18’00’’

7. Waiting time on board before the first passenger’s disembarkation (waited time since block-on in the 90% of occurrences)
Target 2012 5’00’’

8. Overall perception on the service’s regularity at the airport (percentage of passengers satisfied or very satisfied)
Target 2012 90

Cleanliness and hygienic conditions
9. Overall perception about cleanliness and restroom functionality (percentage of passengers satisfied or very satisfied)
Target 2012 90

10. Overall perception about terminal’s cleanliness (percentage of passengers satisfied or very satisfied)
Target 2012 90

Comfort level while waiting at the airport
11. Overall perception on the baggage carts availability (percentage of passengers satisfied or very satisfied)
Target 2012 85

12. Overall perception about passengers transfer system’s efficiency (percentage of passengers satisfied or very satisfied)
Target 2012 80

13. Overall perception about air conditioning system’s efficiency (percentage of passengers satisfied or very satisfied)
Target 2012 85

14. Overall perception about comfort level (percentage of passengers satisfied or very satisfied)
Target 2012 70

Additional Services
15. Shops/Newspaper stands, overall perception about availability/ quality and prices (percentage of passengers satisfied or very satisfied)
Target 2012 70

16. Bar/Restaurants, overall perception about availability /quality and prices (percentage of passengers satisfied or very satisfied)
Target 2012 70

Services for passengers with reduces mobility (PRM)
17. Facilitated pathways for disabled
Target 2012 YES
The terminal, in all its areas, is accessible to all users, considering the absence of structure’s barrier in both floors. The connection between the 2 floors is guaranteed also by an elevator for PRM. Facilitated pathways for disabled or mobility impaired are also available inside the parking lot

18. Accessibility to all airport services
Target 2012 YES
The areas where the services are provided are accessible also by disabled or PRM passengers.

19. Dedicated personnel available upon request
Target 2012 YES
Presence on site of specialized personnel to guarantee assistance and services to PRM.

20. Availability of reserved spaces
Target 2012 YES

Parking areas reserved to disabled (located in front of the entrance), restroom equipped for disabled (located in the: departure hall, public restroom at the terminal, arrivals, rent a car offices)

21. Availability of a calling system in the parking area
Target 2012 YES
At the entrance and at the parking’s entrance

22. Availability of a calling system inside the terminal
Target 2012 NO
Not necessary since the terminal has not dimension which would request such devices and also can guarantee the constant presence of Sogeap personnel in the area.

23. Access to the necessary information and communication
Target 2012 YES
Description about PRM’s services inside the Charter of services (available inside the terminal and downloadable for the website www.parmaairport.it), provided information signs inside and outside as law in force.
Information services to the public

24. Overall perception about communication efficiency (percentage of passengers satisfied or very satisfied)
Target 2012 80

25. Hot line/Web site available
Target 2012 YES
Website: www.parma-airport.it
Relational and behavioural aspects

26. Overall impression about personnel courtesy (percentage of passengers satisfied or very satisfied)
Target 2012 90

27. Overall perception about personnel professionalism (percentage of passengers satisfied or very satisfied)
Target 2012 90
Desk/Controls services

28. Check-in waiting line (in 90% of cases)
Target 2012 10’00’’.

30. Waiting time at baggage control (in 90% of cases)
Target 2012 8’00’’

31. Overall perception of queue at passport control (percentage of passengers satisfied or very satisfied)
Target 2012 85
Modal interconnection (connection town-airport)

32. Availability, frequency, punctuality, prices for connection bus/taxi (percentage of passengers satisfied or very satisfied)
Target 2012 70

33. Outdoor and indoor signs, clear, understandable and efficient (percentage of passengers satisfied or very satisfied)
Target 2012 80


Complain

How to submit a complaint
Forms
Indication of the time frame for the feedback


Download

Regolamento (CE) n.1107/2006

Standard di qualità (Carta dei servizi)

Informazioni sul servizio di assistenza (Carta dei servizi)

Mappe dell’aerostazione (file pdf piani sicurezza)


Link Utili


U.E.
http://ec.europa.eu/dgs/energy_transport/videos/transport/2008_06_prm_en.htm

ENAC
http://www.enac.gov.it/La_Normativa/Normativa_internazionale/Normativa_europea/Regolamenti/info2004689878.html

Siti dei vettori che servono l’aeroporto con rimando alla pagina delle Assistenze Speciali:

Ryanair
http://www.ryanair.com/it/domande/assistenza-speciale

BelleAir
http://www.belleair.it/belleair-it/faq.htm (Sezione 7)