Passenger with reduced mobility
EC Regulation 1107/2006, introduced by the European Union to guarantee accessible air transportation and assistance for passengers with reduced mobility and special needs (PRM), is applied by all European airports for all flights (scheduled, charter, low cost).
PRM passengers shall be able to fly at the same conditions of other citizens and not be excluded except for justified safety reasons provided for by law.
Service is free of charge and carried out by Italian Red Cross on behalf of So.Ge.A.P. S.p.A.
Important notice
Booking
Should you require assistance:
- 1. Inform your airline or travel agent at least 48 hours before your date of departure
- 2. Refer to the specific PRM section on your airline's website
Your airline will assign you a IATA code describing the type of assistance you require. Your airline may need additional information to give you better assistance (e.g. will you be travelling with your own chair, medical, equipment, a guide dog etc).
Special assistance may be requested for all people with disabilities or reduced mobility (e.g. physical or mental disability or for age-related reasons).
The International Air Transport Association IATA classifies special assistance as per codes provided hereafter:
BLND: Visually impared or blind passengers
WCHR: Passengers who can go up and down the airsteps and are autonomous on board the aircraft, but who cannot walk long distance and needs a wheelchair or other means of transport to move around the airport
WCHS: Passengers who cannot walk long distances, cannot go up and down the airsteps and needs a wheelchair or other means of transport to move around the airport, but are autonomous on board the aircraft
WCHC: Immobilized passengers, who needs a wheelchair to move around the airport and requires assistance from arrival at the airport until the end of the flight and to exit the airport
DEAF: Passengers with hearing impairments or hearing and speech impairment
DEAF/BLIND: Passengers with impaired vision and hearing, who need the assistance of an attendant to move around
DPNA: Passengers with intellectual or behavioral disabilities
PRM in airport
The PRM who goes directly to check-in must arrive:
- at the scheduled time pubblished by the air carrier or its agent, tour operator or airport operator
- in case a time has not been estabilished, Regulation EC 1107/2006 requires the PRM to arrive at least one hour before the scheduled departure time. Regulation EC 1107/2006
The PRM who comes to a designated point within the airport must arrive:
- at the scheduled time pubblished by the air carrier, its agent, a tour operator or the airport operator;
- in case a time has not been established, Regulation EC 1107/2006 required the PRM to arrive at least two hours before the scheduled flight departure time.Regulation EC 1107/2006
Passengers with reduced mobility can request and receive special assistance at check-in desks of their flight or through the intercom points.
Dedicated car parks and related information
PRMs can use dedicated parking spaces inside and outside the delimited parking area. If there are no dedicated spaces available, it will be possibile to park in any other space in the parking area in front of the terminal. In order to qualify for free parking, PRM must be in possession of the car window display (disabled persons' permit) and a valid Identity Document (National ID or Passport) and travel document, together with the parking ticket. Standard parking rates apply to passengers failing to present the required documentation.
Intercom points for assistance
Assistance for passengers with special needs and reduced mobility can be activated directly at check-in desks or at any of the intercom points inside the car park, near the dedicated stalls, or at the entrance of the terminal.
Location and information relating to pre-boarding waiting areas
There are PRM waiting points in the pre-boarding area, identified by specific signs.
Information on tactile paths
The terminal is not yet equipped with tactile routes.
Information on rail/bus connections
Parma Airport is connected to the city and to the central station by local public transport bus service. The service is guaranteed by line 6. For information and timetables visit the website www.tep.pr.it.
Assistance on departure
Passengers are assisted from pick-up points (at check-in, at the entrance or parking areas within the airport grounds) throughout the entire departure process (check-in, security controls and boarding).
Wheelchaired are then transferred to their seat using narrow wheelchairs.
Passengers are then transferred to their seat using narrow wheelchairs.
Once the passenger is seated on board the aircraft, assistance will be provided by the cabin crew.
Assistance on arrival
Passengers are assisted from the aircraft seat, through baggage claim (when necessary) to the drop-off point indicated by the passenger (arrivals, parking area, taxi stand, bus stop, etc.). The same process described for boarding applies to disembark the aircraft.
List of services and equipment
To assist PRM passengers, the following equipment is available:
n. 6 wheelchairs
n. 1 ambulift vehicle
n. 1 standard lift
Specific information on assistance to young travellers with disabilities
For assistance to young travellers, indicate the specific needs at time of booking.
For more information call +39 0521 9515.